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RETURN AND EXCHANGE POLICY

We make sure each and every single item ordered by our customers will be checked thoroughly for any defect before it is being shipped.

Due to differences in computer monitor quality the colour shown here may vary slightly from the actual product.

Please take note for items that are not returnable:

1. Airtime Reloads

2. Internet Access Reloads

3. IDD Reloads

4. Online Games Reloads/Credits

All considered as Downloadable Digital Content.

CONDITIONS TO QUALIFY FOR 7 DAYS RETURN AND EXCHANGE ARE AS FOLLOWS:

1. Products that considered as Physical Products (e.g mobile accessories)

2. Allowed if there is defect in our products. Defects include holes, missing parts,faulty stitching and discolouration.

3. Allowed for wrong merchandise size shipped

4. Not alllowd for items under Promotions of which includes discounts, giveaway free gifts or other special promotions

5. Only applicable for purchase/shipment withim Malaysia. The policy is not applicable to international transaction.

6. Item need to be returned with their original packaging including all accessories,parts, not used and can be resold.

7. When returning items you are strongly recommended to obtain printed invoice and also proof of posting like tracking number. We cannot accept responsibility for package lost in delivery

8. All item should be returned mus be done in 7 days upon receipt. After this duration has expired, we will not accept the return of the item.

9. Should your item happen to sell out before we are able to process the exchange, we will automatically refund you in the original form of payment used.

10. MRuncit will exchange for the same item that is still in stock. In the event that the items is out of stock, MRUncit will allow to be exchanged to another item of equal or higher value BUT TOP UP IS REQUIRED.

We believe that you shouldn’t have to pay for our mistakes. We will refund any shipping charges if we send the wrong item or if the item sent was defective.

MRuncit will only reimburse the normal postage to have the item sent back to us. You may choose to re-use the envelope the item was originally packed in if you are uncomfortable with using your own.

Please take note that MRuncit will not be responsible for any damages or losses occurred during the delivery.

MRuncit reserves the right to exercise discretion in permitting all returns and exchanges. Items mailed back to MRuncit without prior confirmation with us will not be entertained.

If you have any further questions please feel free to contact us.

DEFECTIVE AND DAMAGED ITEMS

If you should receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. We definitely will help you resolve any issues as quickly as possible by delivering another item or replacing your order. Please include the order number and also as many details as possible.

Please contact us at support@mruncit.com

Please return your purchase to the following address:

MRuncit Commerce Sdn Bhd (Malaysia)
DF2-15-03 (unit 4 & 5) Persoft Tower, 6B Persiaran Tropicana, Tropicana Golf & Country Resort, 47410 Petaling Jaya, Selangor

TEL : +603-78877745